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Cannot Connect to Provider Services

Error Messages & Codes:
Error: com.essbase.api.base.EssException: Cannot connect to Provider Server. Make sure the signon parameters are correct and the Provider Server is running. Error authenticating with Essbase: Cannot connect to Provider Server. Make sure the signon parameters are correct and the Provider Server is running.

Issue Summary:
Cannot connect to Provider Services when using the OneCloud Essbase BizApp.

Issue Solution:

  1. Ensure that the specified server name is correct and is the provider server. Please do not use the IP address and port number of your Essbase server unless they are on the same operating environment.
  2. Ensure that the specified port number is correct. The default port for provider services is 19000.

If the problem persists, please contact support@onecloud.io.

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