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Failed to Communicate with Agent

Description: 
A OneCloud Chain or Command fails because it cannot cannot communicate with the OneCloud GroundRunner or CloudRunner.

Error Messages & Codes:
"Failed to communicate with agent - this command was not executed".

Issue Summary:
The network connection between the GroundRunner and the OneCloud service has been disrupted. This could be due to the fact that GroundRunner did not start or a network disruption between the OneCloud platform and the GroundRunner.

Issue Solution:
The connection issues is related to a GroundRunner, please check if the service is working and that there is a network connection to the internet from the server hosting the GroundRunner. If the issue is related to a CloudRunner, then please contact OneCloud support

Additional Information:
Utilizing the Timeout conditions of a Command can sometimes account for temporary network disruptions. More information about Command Error Handling can be found here: https://support.onecloud.io/support/solutions/articles/48000964497-error-handling

If the problem persists, please contact support@onecloud.io.

 

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