Failed to Communicate with Agent
A OneCloud Chain or Command fails because it cannot cannot communicate with the OneCloud GroundRunner or CloudRunner.
Error Messages & Codes:
"Failed to communicate with agent - this command was not executed".
The network connection between the GroundRunner and the OneCloud service has been disrupted. This could be due to the fact that GroundRunner did not start or a network disruption between the OneCloud platform and the GroundRunner.
The connection issues is related to a GroundRunner, please check if the service is working and that there is a network connection to the internet from the server hosting the GroundRunner. If the issue is related to a CloudRunner, then please contact OneCloud support.
Utilizing the Timeout conditions of a Command can sometimes account for temporary network disruptions. More information about Command Error Handling can be found here: https://support.onecloud.io/support/solutions/articles/48000964497-error-handling
If the problem persists, please contact firstname.lastname@example.org.