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GroundRunner fails to start?

If the OneCloud tenant is operating under a trial license, and that license has expired, then it is likely that the OneCloud agent will not start with the following error:

Your subscription to OneCloud has expired or your GroundRunner has been terminated. Please contact to resolve this issue.

To resolve this issue, simply remove the .expired  file located where the OneCloud GroundRunner is installed and then restart the OneCloud GroundRunner.

Valid Trial License Required!

Note that if your OneCloud trial has expired, then as soon as you start your OneCloud GroundRunner, then a new .expired will be created. To extend your trial, please contact

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